Terms & Conditions

REM Online Store Terms of Service

Terms of Service Acknowledgment

User Obligation to Review: Users are strongly encouraged to carefully read and acquaint themselves with these "Terms of Service," along with any additional terms and policy documents, prior to utilizing our online platform.

Modification Rights: We retain the authority to unilaterally amend, revise, or modify any portion of these "Terms of Service" and/or any other associated policies, at our discretion and without prior notice.

Inquiries: Any further inquiries or requests for clarification regarding these terms may be directed to our designated email address: onlinesales@rem-sa.co.za.

User Agreement and Platform Terms

Automatic Agreement: By accessing and utilizing this online platform, the user automatically and unequivocally agrees to abide by all the terms and policies outlined herein. Such agreement is undertaken entirely at the user's own risk.

Modification Rights: We retain the exclusive prerogative to effect changes, alterations, or amendments to any content hosted on this platform, encompassing, but not limited to, pricing, special offerings, product ranges, and the discontinuation of any product or service.

Billing and Contact Information: The user is obligated to furnish us with accurate, up-to-date billing and contact information at the time of purchase. It is the user's responsibility to promptly update these details in the event of any changes.

Intended Use: All items available for purchase on this online store must be employed solely for their designated and intended purpose.

Service Termination: We reserve the unconditional right to cancel or refuse service to any user, at our discretion, and without specifying a reason, at any juncture.

Information Accuracy: Our online platform may occasionally disseminate information that includes omissions, errors, and inaccuracies. Such inaccuracies may pertain to product descriptions, pricing, product availability, special offerings, product shipping charges, and transit times.

Correction Authority: We retain the exclusive right to rectify, at our sole discretion, any omissions, errors, or inaccuracies encountered on our platform. We may effectuate alterations or updates to information or opt to cancel any purchase arising from such inaccuracies, without prior notice.

Delivery Terms

Delivery Timeline: We endeavor to deliver items purchased from available stock within a period of 3-5 working days commencing from the confirmation of the order.

Availability Disclaimer: Although the items listed on our online platform are generally maintained in stock, the actual delivery of such items remains contingent upon their availability.

National Delivery with Potential Charges: Items will be dispatched nationally to major town centers and may be subject to applicable shipping charges.

Confirmation of Delivery: The confirmation of delivery will be issued following the finalization of the purchase transaction.

Courier Partners: We employ the services of courier partners to facilitate the delivery process. Consequently, the receiving party bears the responsibility for the unloading and proper positioning of all machines and equipment upon receipt.

Inspection and Damage Reporting: It is the responsibility of the receiving party to meticulously inspect all delivered items for any indications of damage. Any such damage must be promptly reported to us, enabling an assessment of the matter and necessary rectification.

Inclusive Documentation: All machines will be delivered alongside an operating and/or instruction manual and, where applicable, a comprehensive spare parts list.

This section delineates the terms and conditions governing the delivery of products purchased through our online platform, including timelines, availability, potential shipping charges, and responsibilities related to the inspection of delivered items.


Compliance with Installation Requirements: All machines must be installed strictly in accordance with the installation requirements as delineated in the respective operating and/or instruction manuals.

Professional Installation Services: Machine installations may be solicited and executed by one of our technicians, upon request, subject to an additional charge. Customer assistance may be required to facilitate the installation team's work.

Supplementary Materials: Any supplementary materials necessary for installation shall be the financial responsibility of the receiving party.

Provision of Utilities: The provision of electricity, water, and air (as required) at the designated equipment location is the sole responsibility of the receiving party.

Floor Quality Standards: Designated floors for equipment placement must adhere to suitable quality standards.


Product Quality Assurance: We warrant the supply of products of the highest quality. All machines undergo rigorous inspection and testing before shipment to ensure they are in optimal working condition and devoid of defects.

Defect Rectification: In the event of factory defects, rectification shall be undertaken at no cost to the customer; however, expenses related to labor, travel, and any additional shipping are expressly excluded.

Warranty Periods

European Machines: All European machines shall be covered by a comprehensive 12-month warranty.

Non-European Machines: All other machines shall be protected by a 6-month warranty.

Warranty Exclusions: It is important to note that warranties provided herein shall not extend to wearable and electrical parts.

These provisions outline the legal framework governing the installation of machines and the warranties associated with our products, providing clarity on responsibilities and obligations for both parties involved.

Warranty Exclusions

This section outlines the specific exclusions from our warranty coverage:

Normal Wear and Tear: Our warranty shall not cover any faults or issues arising from normal wear and tear associated with the use of the product.

Incorrect Installation and Use: Warranty coverage is expressly excluded for any faults arising from incorrect installation and/or improper use of the product, which includes, but is not limited to, instances of user abuse and/or negligence.

Electrical Surges and Corrosion: Damages resulting from electrical surges and/or corrosion are not covered by our warranty.

Inadequate Care: Our warranty shall not extend to damages caused by inadequate care or maintenance of the product.

Unauthorized Alterations: Any damages arising from unauthorized alterations or modifications to the product are excluded from warranty coverage.

Non-Compliance with Operating Instructions: Warranty coverage is contingent on the user's strict adherence to the operating instructions and specifications of the product. Damages resulting from non-compliance with these instructions, or if the product is used in a manner inconsistent with its intended purpose, are not covered.

These exclusions define the limitations of our warranty coverage and specify the circumstances and actions that fall outside the scope of protection provided under the warranty terms.

Limitation of Liability

This section sets forth the limitations of liability governing the use of this online platform and any products or services offered by us:

Exclusion of Liability: Neither REM - Round Equipment and Machines (Pty) Ltd, nor any of our service and/or supply partners, shall bear liability for any direct, indirect, incidental, or accidental damages, or for any other form of loss experienced or caused by the use of this online platform and/or any of the products or services offered by us, at any time.

This provision establishes the extent of liability exemption, shielding REM - Round Equipment and Machines (Pty) Ltd and its partners from various types of damages and losses that may occur as a result of the use of the online platform or engagement with our products and services.

Applicable Law: These Terms of Service ("Terms") shall be governed by and construed in accordance with the laws of the Republic of South Africa.

Relevant Legislation

Consumer Protection Act (CPA): These Terms are subject to the provisions of the Consumer Protection Act, hereinafter referred to as "CPA," which regulates consumer rights and responsibilities. Users are advised to refer to our Privacy Policy for further information on how the CPA impacts the collection and processing of personal data.

Protection of Personal Information Act (POPIA): The collection and processing of personal data, as described in our Privacy Policy, are conducted in compliance with the Protection of Personal Information Act (POPIA), referred to herein as "POPIA." This act governs the protection of personal information and privacy rights.

Electronic Communications and Transactions Act (ECTA): These Terms are subject to the Electronic Communications and Transactions Act (ECTA), herein referred to as "ECTA." ECTA governs various aspects of electronic transactions, including the formation of electronic contracts and the exchange of data messages.

Payment Regulations: Payment transactions processed through Payfast (Pty) Ltd. are subject to applicable payment regulations.

Dispute Resolution

Dispute Resolution Mechanisms: In the event of a dispute arising from these Terms, the parties shall consider mediation, arbitration, or other alternative dispute resolution methods in accordance with South African law.

Intellectual Property

Intellectual Property Ownership: All trademarks, copyrights, or other intellectual property associated with our products or services are the exclusive property of REM - Round Equipment and Machines (Pty) Ltd, and this ownership extends without exception to our suppliers, contractors, or partners.